Q1 – Vehicle Condition

What does the Q1 – Vehicle Condition step involve?

Navterra understands that buying used vehicles from North America is risky because their condition is not always known or well documented. To eliminate this risk, Navterra follows a rigid protocol of vehicle inspections:
Vehicle History Report: Navterra provides access to a vehicle history report for every North American vehicle listed on our web site. This report details the title and severe accident history of the vehicle.

• Inspection A: Most vehicle listings will have a 3rd party inspection report available that you can review prior to placing a bid. This report typically details the exterior and interior condition of the car, and can be found on the Vehicle Details page of individual vehicles.
• Inspection B: Every vehicle undergoes a thorough multi-point exterior, interior and mechanical inspection by Navterra specialists at our export preparation facility (see below for an image of the report). This is the most important inspection that we perform because it identifies all items that require reconditioning or repairs. In addition, if the Vehicle History Report did not disclose major damage to the vehicle, then this inspection will identify it. If any major previously undisclosed frame damage or mechanical problems (i.e. transmission replacement needed) is discovered during this inspection, Navterra will cancel the transaction and handle the arbitration with the seller.

A repair estimate is generated from this inspection and presented for your review. Upon your authorization, Navterra completes the repairs prior to shipment from the U.S. port.

Click here to open the Multi-Point Inspection form

How do I avoid buying flooded, crashed and Salvage-title vehicles?

Navterra offers dealers the opportunity to purchase vehicle history reports on any North American vehicle offered on its online auction system. This ensures that the vehicle you are interested in has a “clean” title, and will disclose if the vehicle has had any insurance claims against it.

Does a vehicle history report guarantee that there was no major damage to the car?

If an accident was reported to a police department or an insurance claim was filed for the repair, then a Vehicle History Report will document it. However, many minor accidents are not reported and it is not possible for a Vehicle History Report to recognize that this has happened.

Important: It is common for U.S. vehicle owners to not report minor damages to their insurance company, because it would substantially increase their insurance costs in the future. As a result, many owners will pay for the repairs themselves at the lowest cost possible. These situations are not reported to their insurance company, and will not be documented on a Vehicle History Report.

If there is major damage that was not documented prior to receipt of the vehicle at Navterra’s designated processing facility, then our Inspection B report will identify it (see above for a description of Inspection B).

What if I have a question about a vehicle’s condition?

Most vehicle listings contain a third party vehicle condition report. If you need any clarifications, please contact Navterra directly:

Telephone – Europe office: +46 8-410 056 23
Telephone – USA office: +1 415 860 8106

Q2 – Reconditioning

What does the Q2 – Reconditioning step involve?

This step is offered as an option to dealers seeking to avoid delays with parts availability and repairs, ensuring that vehicles are ready to display and sell upon arrival at your dealership.

After Inspection B is completed, you will receive the inspection report and a repair estimate for all of the items that our trained technicians identified. By completing the recommended repairs, your vehicle may be eligible to become a “Navterra Certified” vehicle. Navterra Certified vehicles carry our Zero Risk Buy Back Guarantee (see Q5 – Buy Back Guarantee below). Other advantages of reconditioning vehicles prior to shipment from the U.S. are:

• Cash flow: Reconditioning vehicles in the U.S. is a more efficient use of capital because you do not have to spend additional time, effort and money to source and ship replacement parts from North America. Your purchased vehicles arrive ready to display and sell, not sit in your repair shop.
• Lower parts prices: Parts prices in Europe are significantly higher than in the U.S. because of freight and distributor mark-up. Buy Back Guarantee: If you authorize Navterra to complete the recommended repairs, your vehicles may be eligible to become “Navterra Certified.” If you receive a Navterra Certified vehicle which is not in the condition we promised, we will buy it back. That’s the Q5 Buy Back Guarantee!

Q3 – Export Preparation

What does the Q3 – Export Preparation step involve?

Navterra’s export preparation standards are modeled after new car manufacturer’s export preparation standards, which ensure that cars are protected against minor (but irritating and costly) in-transit damage. Once each car has been inspected, and all requested repairs have been made, the vehicle is washed with soap and water and wrapped in a protective plastic on vulnerable exterior surfaces; plastic also protects the driver’s seat, floor mat, steering wheel, shift knob. Rust proofing service is available as an extra cost option. All of this ensures that you receive highest quality vehicles in the best condition possible.

Q4 - Logistics

What does the Q4 – Logistics step involve?

Navterra coordinates all vehicle shipments from the original source to specific ports of entry. Over land, sea or air, Navterra routinely ships vehicles meeting your exact specifications to any ocean port or airport. Navterra takes additional steps to eliminate risk by providing insurance coverage against severe damage or total loss.

Force Majeure - Navterra shall not be liable in damages or for any delay or default in performance if such delay or default is caused by conditions beyond its control including, but not limited to Acts of God, Government restrictions (including the denial or cancellation of any export or other necessary license), wars, insurrections and/or any other cause beyond the reasonable control of Navterra.

How does Navterra ship vehicles overseas?

Vehicles are shipped RoRo (Roll on, Roll off) or in shipping containers based on your preferred method of shipment. RoRo rates are published on Rates and Fees tab of our web site (available to registered dealers). Container rates will vary by destination port, and will be quoted on a case-by-case basis. In special cases, Navterra can arrange air freight transportation to most major international airports. Insurance charges will be calculated on the final purchase price of the vehicle.

Certain markets require a “war risk premium,” which will be added to the freight charges as necessary.

Navterra follows Incoterms, which are international sales terms published by the International Chamber of Commerce. All ocean shipments will be booked CIF (Cost, Insurance and Freight) foreign port.

How do I check the status of my vehicles?

Every dealer will be sent a detailed status report twice per week – on Wednesday and Friday – which will list where each vehicle is in the Q5 process including an Estimated Time of Arrival (ETA) to your designated port of entry.

Q5 – Buy Back Guarantee

What does the Q5 – Buy Back Guarantee step involve?

Navterra’s Q5 – Buy Back Guarantee ensures that each Navterra Certified vehicle arrives at its destination in the condition that was thoroughly documented prior to export. If you receive a Navterra Certified vehicle which is not in the condition we promised, we will buy it back. You have 21 days from arrival to your designated port to request a buy back. After 21 days any damages are the responsibility of the purchasing dealer.

How long is the Q5 Guarantee valid?

The Q5 Guarantee is valid for 21 days after the arrival to your designated foreign port as stated on the ocean bill of lading.

What are the requirements for a vehicle to become Navterra Certified?

For a vehicle to become Navterra Certified, it must meet the following criteria:

• Maximum age/mileage: 3 model years / 50,000 miles
• Mechanical - Complete all Navterra-recommended mechanical repairs (if any)
• Body – Complete Navterra-recommended repairs if:
  • Dents greater than 4.5 mm
  • Scratches greater than 50 mm and/or penetrated through the primer paint
• Chassis – Complete Navterra-recommended repairs (if any)
• Tires – Replace tires if tread is less than 3mm
• Glass – Replace cracked and/or broken glass (if any)
• Interior – Complete Navterra-recommended repairs (if any)