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Overview
General
Who is Navterra and what do you do?
Founded by automotive industry professionals Matti Klintberg and David Fitzpatrick, Navterra gives dealers around the world direct online access to U.S. automobile auctions while minimizing the risk of buying used vehicles online and on a different continent. Navterra raises the bar in the used automobile export business by combining the best practices of new car manufacturers with its unique “Q5 Zero Risk™ Process.” Navterra’s Q5 Zero Risk™ Process is a rigorous 5-step quality control protocol that guarantees each Navterra Certified vehicle arrives at its destination in the condition as documented prior to export.What differentiates Navterra from other North American vehicle exporters?
Navterra understands that there are plenty of wholesalers, traders and auction companies offering used vehicles from North America. However, none of these entities is a full service provider which offers the level of transparency, value-added services and guarantees that Navterra does. With offices in the United States and Europe, Navterra controls the entire process of sourcing, reconditioning and exporting vehicles and can assist with importing and homologating vehicles in Europe. This control over the entire process ensures the highest level of customer service and vehicle condition that no other company can match.Registration
Why register?
Becoming a Navterra registered dealer grants you direct access to our online used vehicle auction web site which contains thousands of off-lease, rental return and wholesale vehicles from America’s leading financial, leasing and dealer institutions. As a Navterra registered dealer you will also have access to AutoCheck™ vehicle history reports, a vehicle tracking system and special offers.How do I become a Navterra registered dealer?
Registering is easy and free! Simply click “Register” on www.navterra.com, fill in the requested information, read the Terms of Use and hit “Submit.” A Navterra representative will process the information and then contact you with your login and password.If you would prefer to speak to a Navterra representative directly, feel free to contact us:
Email: info@navterra.com
Telephone – Europe office: +46 8-410 056 23
Telephone – USA office: +1 415 860 8106
Why do I need to be a registered dealer?
Navterra is a B2B company which has agreements with various auctions, dealers and finance companies that prohibit us from selling vehicles to retail customers or within the United States. In addition, there are international wire transfer regulations that we need to comply with.Are there any registration fees?
No. Navterra does not charge our dealers a fee to access our system.I am a U.S. dealer/wholesaler. Can I become a registered Navterra dealer?
Navterra has been organized to work with dealers located in countries outside of the USA. As such, Navterra only sells vehicles for export. Thank you for your understanding!Buying Vehicles
The following is a guide on how to place bids and purchase vehicles on via Navterra’s online auctions. Definitions of auction terms
- Seller – the company that sells a vehicle through the auction. For example: finance companies, leasing companies and dealers.
- Current Bid – the opening price, or the current bid amount. All bids must be higher than this amount.
- Maximum Bid – the maximum price you are willing to pay for a specific vehicle.
- Reserve price – the lowest price that the Seller will accept for the vehicle. Reserve price is established by the Seller.
- Bid Increment – an amount by which a bid will automatically be increased if another dealer outbids you. For example: $100.
How do I place a bid?
Auctions typically open with a minimum bid amount called the Current Bid. The Current Bid is by the Seller. The system will not accept a bid which is equal to, or less than the Minimum Bid.To place a bid simply click the “Place Bid” button on the Vehicle Listing Details screen. This will direct you to a Bid Confirmation screen where you will enter your bid in the Maximum Bid Amount field. The Maximum Bid Amount is the highest price you are willing to pay for the vehicle. Note: The Maximum Bid Amount does not include any additional fees or transportation costs (see below).
Once you place your Maximum Bid Amount the system will automatically take care of the rest.
To maintain your status as the high bidder, the auction system will automatically increase your bid using bid increments (For example: $100).
The system will not exceed the Maximum Bid Amount, and Navterra will not place a bid which is higher than your Maximum Bid Amount (unless you authorize an increased bid amount). Important: the winning bid may be less than your Maximum Bid Amount. In this situation, the auction will end and you will pay the lower price.
Due to time zone differences, Navterra strongly encourages you to place the maximum amount you are willing to pay for the vehicle – not a small increase over the minimum bid – because you are bidding against other dealers in the U.S. which are monitoring the auctions in real time. There is no risk in placing a high Maximum Bid Amount because no other dealers will be able to see it and if the bidding stops at a lower price your purchase price will be lower, as well.
Each bid you place enters you into a binding contract. If you win a listing, you are obligated to complete the purchase transaction.
In an international transaction there are a number of different costs involved in the purchase. The following is a list of costs that are associated with every auction vehicle purchase:
- Cost of the Vehicle
- Auction fees (sliding scale based on purchase price)
- Navterra administration fee
- Inland transportation to the U.S. port in New Jersey
- Ocean freight including insurance
Where can I monitor my current bids?
Active auctions can be viewed under the “My Navterra” tab on the web site. Simply click on the “My bids” link and all of your active bids will be displayed. From this screen you can also increase your bid if another dealer has outbid you.What if I cannot find a specific vehicle on your website?
Contact us by phone, email or through the “Request a Vehicle” form on our web site to request a specific vehicle. Once our purchasing team locates the vehicle, it is then integrated into our Q5 quality control process just like any other auction purchase.What international time zone is displayed on the vehicle listing screen?
Auctions are listed in a “Time Remaining” format based on your local time zone.When do auctions begin and end?
Auctions end at 21:00 Greenwich Mean Time. Inventory listings are refreshed with vehicles shortly after 21:00 GMT on a daily basis.Can I cancel a winning bid or other vehicle purchase?
No. You enter into a binding contract when you bid on a vehicle and are obligated to complete the purchase transaction.Do vehicles purchased through Navterra have a manufacturer warranty?
No. Manufacturers will only honor the warranty (if any remains at the time of purchase) in the market where the vehicle was originally sold – the United States. However, Navterra can make arrangements to repair vehicles under warranty in the U.S. if warranty items are found during our inspection process (see Value Added Services section below).Which countries can Navterra sell to?
Due to trade regulations, Navterra can sell vehicles and parts/accessories to any country except the following:- Cuba
- Iran
- North Korea
- Sudan
- Syria
Payment
What currency does Navterra do business in?
All transactions are in United States Dollar (USD).How do I pay?
Upon completion of a successful bid you will receive an email from Navterra with an invoice that includes all key vehicle details (VIN, Year, Make, Model, and Mileage), total price to your designated foreign port and payment instructions.How will I be invoiced for reconditioning/repair work done in the United States?
Navterra will send you a separate invoice for any repairs and/or accessories that you authorize us to complete at our designated facility in the U.S.When is payment due?
Payment is due no later than one (1) business day from the receipt of Navterra’s invoice.Is there a late payment penalty?
A late payment penalty fee of $15 USD per day will be applied to your account.Q5 Zero Risk Process
What is Navterra’s Q5 Zero Risk Process?
Navterra’s Q5 Zero Risk™ Process is a rigorous 5-step quality control protocol that guarantees each Navterra Certified vehicle arrives at its destination in the condition as documented prior to export. It is designed to virtually eliminate the risk of buying used vehicles from the U.S. The following is an in-depth description of each step in the protocol.Q1 – Vehicle Condition
What does the Q1 – Vehicle Condition step involve?
Navterra understands that buying used vehicles from North America is risky because their condition is not always known or well documented. To eliminate this risk, Navterra follows a rigid protocol of vehicle inspections:Vehicle History Report: Navterra provides access to a vehicle history report for every North American vehicle listed on our web site. This report details the title and severe accident history of the vehicle.
- Inspection A: Most vehicle listings will have a 3rd party inspection report available that you can review prior to placing a bid. This report typically details the exterior and interior condition of the car, and can be found on the Vehicle Details page of individual vehicles.
- Inspection B: Every vehicle undergoes a thorough multi-point exterior, interior and mechanical inspection by Navterra specialists at our export preparation facility (see below for an image of the report). This is the most important inspection that we perform because it identifies all items that require reconditioning or repairs. In addition, if the Vehicle History Report did not disclose major damage to the vehicle, then this inspection will identify it. If any major previously undisclosed frame damage or mechanical problems (i.e. transmission replacement needed) is discovered during this inspection, Navterra will cancel the transaction and handle the arbitration with the seller.
A repair estimate is generated from this inspection and presented for your review. Upon your authorization, Navterra completes the repairs prior to shipment from the U.S. port.
Click here to open the Multi-Point Inspection form
How do I avoid buying flooded, crashed and Salvage-title vehicles?
Navterra offers dealers the opportunity to purchase vehicle history reports on any North American vehicle offered on its online auction system. This ensures that the vehicle you are interested in has a “clean” title, and will disclose if the vehicle has had any insurance claims against it.Does a vehicle history report guarantee that there was no major damage to the car?
If an accident was reported to a police department or an insurance claim was filed for the repair, then a Vehicle History Report will document it. However, many minor accidents are not reported and it is not possible for a Vehicle History Report to recognize that this has happened.Important: It is common for U.S. vehicle owners to not report minor damages to their insurance company, because it would substantially increase their insurance costs in the future. As a result, many owners will pay for the repairs themselves at the lowest cost possible. These situations are not reported to their insurance company, and will not be documented on a Vehicle History Report.
If there is major damage that was not documented prior to receipt of the vehicle at Navterra’s designated processing facility, then our Inspection B report will identify it (see above for a description of Inspection B).
What if I have a question about a vehicle’s condition?
Most vehicle listings contain a third party vehicle condition report. If you need any clarifications, please contact Navterra directly:Telephone – Europe office: +46 8-410 056 23
Telephone – USA office: +1 415 860 8106
Q2 – Reconditioning
What does the Q2 – Reconditioning step involve?
This step is offered as an option to dealers seeking to avoid delays with parts availability and repairs, ensuring that vehicles are ready to display and sell upon arrival at your dealership.After Inspection B is completed, you will receive the inspection report and a repair estimate for all of the items that our trained technicians identified. By completing the recommended repairs, your vehicle may be eligible to become a “Navterra Certified” vehicle. Navterra Certified vehicles carry our Zero Risk Buy Back Guarantee (see Q5 – Buy Back Guarantee below). Other advantages of reconditioning vehicles prior to shipment from the U.S. are:
- Cash flow: Reconditioning vehicles in the U.S. is a more efficient use of capital because you do not have to spend additional time, effort and money to source and ship replacement parts from North America. Your purchased vehicles arrive ready to display and sell, not sit in your repair shop.
- Lower parts prices: Parts prices in Europe are significantly higher than in the U.S. because of freight and distributor mark-up. Buy Back Guarantee: If you authorize Navterra to complete the recommended repairs, your vehicles may be eligible to become “Navterra Certified.” If you receive a Navterra Certified vehicle which is not in the condition we promised, we will buy it back. That’s the Q5 Buy Back Guarantee!
Q3 – Export Preparation
What does the Q3 – Export Preparation step involve?
Navterra’s export preparation standards are modeled after new car manufacturer’s export preparation standards, which ensure that cars are protected against minor (but irritating and costly) in-transit damage. Once each car has been inspected, and all requested repairs have been made, the vehicle is washed with soap and water and wrapped in a protective plastic on vulnerable exterior surfaces; plastic also protects the driver’s seat, floor mat, steering wheel, shift knob. Rust proofing service is available as an extra cost option. All of this ensures that you receive highest quality vehicles in the best condition possible.Q4 - Logistics
What does the Q4 – Logistics step involve?
Navterra coordinates all vehicle shipments from the original source to specific ports of entry. Over land, sea or air, Navterra routinely ships vehicles meeting your exact specifications to any ocean port or airport. Navterra takes additional steps to eliminate risk by providing insurance coverage against severe damage or total loss.Force Majeure - Navterra shall not be liable in damages or for any delay or default in performance if such delay or default is caused by conditions beyond its control including, but not limited to Acts of God, Government restrictions (including the denial or cancellation of any export or other necessary license), wars, insurrections and/or any other cause beyond the reasonable control of Navterra.
How does Navterra ship vehicles overseas?
Vehicles are shipped RoRo (Roll on, Roll off) or in shipping containers based on your preferred method of shipment. RoRo rates are published on Rates and Fees tab of our web site (available to registered dealers). Container rates will vary by destination port, and will be quoted on a case-by-case basis. In special cases, Navterra can arrange air freight transportation to most major international airports. Insurance charges will be calculated on the final purchase price of the vehicle.Certain markets require a “war risk premium,” which will be added to the freight charges as necessary.
Navterra follows Incoterms, which are international sales terms published by the International Chamber of Commerce. All ocean shipments will be booked CIF (Cost, Insurance and Freight) foreign port.
How do I check the status of my vehicles?
Every dealer will be sent a detailed status report twice per week – on Wednesday and Friday – which will list where each vehicle is in the Q5 process including an Estimated Time of Arrival (ETA) to your designated port of entry.Q5 – Buy Back Guarantee
What does the Q5 – Buy Back Guarantee step involve?
Navterra’s Q5 – Buy Back Guarantee ensures that each Navterra Certified vehicle arrives at its destination in the condition that was thoroughly documented prior to export. If you receive a Navterra Certified vehicle which is not in the condition we promised, we will buy it back. You have 21 days from arrival to your designated port to request a buy back. After 21 days any damages are the responsibility of the purchasing dealer.How long is the Q5 Guarantee valid?
The Q5 Guarantee is valid for 21 days after the arrival to your designated foreign port as stated on the ocean bill of lading.What are the requirements for a vehicle to become Navterra Certified?
For a vehicle to become Navterra Certified, it must meet the following criteria:- Maximum age/mileage: 3 model years / 50,000 miles
- Mechanical - Complete all Navterra-recommended mechanical repairs (if any)
- Body – Complete Navterra-recommended repairs if:
- Dents greater than 4.5 mm
- Scratches greater than 50 mm and/or penetrated through the primer paint
- Chassis – Complete Navterra-recommended repairs (if any)
- Tires – Replace tires if tread is less than 3mm
- Glass – Replace cracked and/or broken glass (if any)
- Interior – Complete Navterra-recommended repairs (if any)
Value-added Services
Does Navterra offer European homologation services?
Yes! Through cooperation with various homologation centers in Europe, Navterra can assist with homologation of most vehicles. This work typically includes vehicle modifications, test reports and registration documents. Please contact your European Navterra representative for more information.Email: info@navterra.com
Telephone – Europe office: +46 8-410 056 23